Know what to listen for in self-talk and group-talk that tells when thinking is becoming negative, pessimistic and helpless.

Find out how to intervene in one-to-one and group conversations to stop unhelpful talk and shift people towards useful problem solving.

Get good at recognising and intervening in unhelpful negative gossip. Help stop it as soon as possible.

Use a kit of simple, practical and effective tools to help yourself and others recover faster from setbacks and stay positive more of the time.

Influence colleagues to frame unwanted outcomes in a realistic and problem solving direction so they can move ahead sooner.

Learn to pick up on stories and explanations you hear that will lead to pessimism and a sense of helplessness.

Use the skills to dispute irrational, self-defeating stories and help turn others’ thinking towards rational problem solving.

Understand the habits of self-talk and group-talk that promote optimism and action.

Work hard to run a positive environment where high performers can thrive and will stay.

Use the optimism skills to address and quickly turn around pessimistic gossip.

Create an environment that starts a word-of-mouth wave of positive reputation that attracts good people.